Refund and Cancellation Policy

Effective 21 September 2026 · Mobile Lab is a product of MARSCI COMPANY.

Free trial

Eligible users may start a 14-day Pro trial after a successful test. The trial requires email/device verification but no card. It ends automatically and falls back to Free; it does not create a paid subscription or automatic charge.

Subscription renewal

For new v2 subscriptions, Mobile Lab Pro is currently offered at USD 7.90/month or USD 59/year and renews automatically until canceled. Existing subscribers may remain on a grandfathered price. Checkout shows the exact amount before purchase.

Cancel any time

Cancel a paid subscription from the Stripe Customer Portal opened from Mobile Lab. Cancellation normally stops the next renewal; paid access continues through the current paid period and then returns to the Free tier.

7-day first-charge money-back window

If your first paid Mobile Lab Pro charge was made within the previous 7 calendar days, you may request a refund by contacting support. We may verify the charge and account to prevent duplicate or abusive claims. We also review duplicate charges, billing errors, unauthorized charges reported promptly, and refunds required by applicable law.

Renewal charges after the first paid period and partial-period charges are generally non-refundable unless required by law or a billing error occurred.

Plan changes

A Monthly-to-Yearly change may charge a Stripe-calculated prorated amount after confirmation. A Yearly-to-Monthly downgrade is normally scheduled for the end of the annual term and does not by itself create a mid-term refund. Existing grandfathered customers should review the shown new price before confirming any plan change.

How to request a refund or billing help

Email ml.support@marsci.cc with the billing email, purchase date and a short description of the issue. Do not send full card numbers, passwords or security codes.